Customer Service
Schedule a New Pickup?
If you want to schedule a pickup for one of the charities we service please click here to schedule a donation pick up.
Missed Pickup?
If your donation pickup was missed, we sincerely apologize. Please follow the steps below so your donation information can be collected. We review all missed pickup reports and use it to improve our level of service.
Cancelling a Donation?
If you have scheduled a donation pickup and need to cancel it, please follow these steps:
Tax Receipt?
If you made a donation but did not receive a tax receipt or perhaps lost your tax receipt, then please follow these steps:
- If you made a donation to the VVA and did not receive a tax receipt, please click here.
- If you made a donation to the MOPH and did not receive a tax receipt, please click here.
Customer Service Comments?
We expect our drivers to be safe, courteous and thorough. As such, we are always interested in improving our service and would appreciate your feedback. If you experience or see anything that raises concerns -- or if you just want to acknowledge good service by one of our drivers -- please let us know. click here
Comments from Donors....
“Your driver just left and was able to pick up everything we had - I know lots of places only hear the bad comments, so I wanted to tell you that he was courteous, friendly, answered any questions, and did a great job!!” Thank You!! - Carol
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